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Ability to professionally perform and communicate in stressful and high impacting situations.Ability to diagnose and solve complex technical issues.Ability to multi-task and manage multiple priorities in a fast-paced environment.Ability to function effectively as Lead in escalated cases working directly with customers and coordinating internal effort to address customer issues.
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Practical experience with PHP and/or Python is a plus.Practical experience with DRBD, Corosync and Pacemaker highly desired.2+ years prior experience with any monitoring tool (EM7/SL1 Preferred).Must demonstrate experience with firewalls, routers and general network fundamentals Must demonstrate familiarity with snmpwalk, mibs and oids Must be familiar with common administrative commands as well as able to write scripts in one of the major shells
Sciencelogic em7 interview questions update#
You should be able to construct complex SQL statements to query and occasionally update information in a MariaDB/MySQL database
2+ years experience supporting Kafka, Kubernetes & Docker components as part of a larger solution, both On Prem and within AWS environments. Sciencelogic em7 interview questions software#
5+ years prior experience in the support of complex, Linux based enterprise software applications. You must be passionate about helping customers be successful with SL1. 
The key to being successful in the Technical Support Engineer role within ScienceLogic is being an analytical thinker and an excellent communicator. The Following Skills And Experience Are Also Necessary
Provides on-call and shift coverage as required. Proactively shares information and expertise regarding recent fixes, and best practices. Builds relationships and partnerships with other ScienceLogic teams. Proactively looks for ways to improve processes and innovate the support experience. Autonomously works on projects and more complex assignments with tangible results delivering benefits to the organizations. Acts as a subject matter expert in more than one area of the product. Escalates software bugs or feature enhancements to ScienceLogic’s research, development, and product management teams. Actively engages Technical Support personnel to ensure proper handling of customer questions and issues to which they have been assigned. Coordinates with Customer Success Managers to address any technical issues impacting a Customer’s success. Leads support efforts for customers who have been determined to have Critical value. Assists with all support cases during periods of heavy volume. Acts as a Tier 2 escalation point for advanced customer issues. Technical Support Engineer provides support for ScienceLogic’s entire product suite. The entire ScienceLogic team is committed to re-inventing the way organizations everywhere monitor their networks and as part of the Technical Support team, you’ll have the unique opportunity to provide technical support for our cutting-edge hybrid cloud network monitoring software. Each team member is as unique as the projects we work on, but one thing remains the same – our commitment and passion to delivering outstanding support and cutting-edge technology solutions for hybrid cloud network monitoring. The Customer Success team is composed of groups of highly intelligent and innovative Technical Support Engineers and Customer Success Managers who are dedicated to delivering a customer experience second to none. Impeccable communication skills (written and verbal) focused on sustaining market leading customer loyalty is a key requirement for this position. Our Technical Support Engineers possess excellent knowledge of systems, network and application monitoring tools along with the drive to rapidly learn the newest technologies. ScienceLogic is looking for a Technical Support Engineer (TSE) to provide high quality, enterprise level, technical support on ScienceLogic products for our customers, partners and other ScienceLogic team members.
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